class note

                  Why is communcation important in IT ?                                                                                                    General Communication Skills

1- Consideration of Audience
  • In person, one to one
  • one to many
  • over the phone 
2- Adapting content and style to audience 
  • Varying voice
  • Terminology
  • Format
3- Providing accurate information
  •  You are responsible of sharing facts, not your ideas
4- Engaging audience interest
  • Using technology effectively
5- Ensuring the message gets across
  • Are they nodding or looked confused, bored?
  • Stop and ask questions to check if they understand.
         Interpersonal communication skills
  • Verbal
  • Signing and lip reading
  • Body language 
  • Writing
  • Chatting (Instant messaging)
by using positive language

Positive language is supportive and encouraging language.

Negative language is humiliating language

                              Communicate in writing
  • Following guidelines and procedures
  • Your document is clear and gets message across 
  • The spelling and grammer are correct (by using proofing tools)
  • Review and proofread
  • Note taking
                                    Audience
  • Age
  • IT knowledge
  • Culture of country
  • Disability ( specialist software such as narrator, mouse pointer)
IT tools to communicate and exchance information
  • Documents
  • Presentations
  • Webpages
  • Emails
  • Blogs
  • Wikis
  • Podcast
  • Video conferencing
                                        Safety
  • Digital personal records can easily be transferred, stolen and misused. Needs to be careful while working with technology.
  • Pictures that are uploaded to internet, not just your friend and family. It may go beyond your privacy boundries.
  • Respect towards the other. Negative and offensive comments can be seen by a much wider audience.
                                      Sercuring data
  • Encryption
  • Firewalls
  • Backups
  • Secure sites
                                      Impact of IT
  • Social impacts: We spend our free time  by using social media and internet rather than watching TV. It negatively effects local stores community because of online store.
  • Economic Impacts: It changed employemnet structures and working practices. Disposal of unwanted electronic equipment threatens environments negatively.

  • Legal Impacts: Ownership, copyright, plagiarism.
  • Ethical Impacts: Privacy of information
                                   Abuse of IT
  • Treats
  • Sparm
  • Phising


                                         
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